Refund policy

Booth Haus – Returns & Refund Policy

At Booth Haus, we provide event hire services rather than physical retail products. As your booking reserves a specific date and time, our refund policy differs from a traditional retail return policy.

Booking Fee

A non-refundable booking fee equal to 30% of the total booking price is required to secure your event date.

This booking fee reserves your event date and covers administration, scheduling and preparation costs. For this reason, it is non-refundable.

Cancellations

If you need to cancel your booking, please contact us as soon as possible at boothhausgc@gmail.com.

The 30% booking fee is non-refundable.
Cancellations made within 30 days of the event are not eligible for a refund.
Any refunds outside of the non-refundable booking fee will be assessed in accordance with our Booking Terms & Conditions.

Date Changes

If your event date changes, please contact us as soon as possible.

Requests made more than 30 days before your event may be accommodated subject to availability.

If your requested date is unavailable, your booking will remain subject to our cancellation policy.

Equipment Issues

If an unforeseen technical issue prevents Booth Haus from delivering a substantial portion of the booked service, we will make every reasonable effort to repair or replace the equipment during your event.

If this is not possible, we may provide an appropriate partial refund, credit or alternative solution, depending on the circumstances.

Damages & Issues

If you believe the services provided did not match your booking or you experienced an issue during your event, please contact us within 7 days of your event at boothhausgc@gmail.com so we can investigate and work towards a fair resolution.

Non-Refundable Services

The following are not eligible for refunds:

The non-refundable 30% booking fee.
Services that have already been provided.
Cancellations made within 30 days of the event.
Delays or interruptions caused by venue restrictions, event schedule changes, severe weather, internet or mobile network availability, or circumstances outside of Booth Haus's reasonable control.

Australian Consumer Law

Nothing in this policy excludes, limits or modifies any rights you may have under the Australian Consumer Law.

If our services fail to meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy as required by law.